Like the airline industry, the concert industry has been moving away from old-fashioned paper tickets for some time now. But there are still some big bugs in the system. The Guaridan has a story in their "Consumer Affairs" section on the matter:
Radiohead and Ticketmaster have been accused of introducing an unfair ticket system that punishes fans who can no longer make it to the band's sell-out concerts.
In an attempt to stop touts buying vast numbers of tickets and selling them on at a profit, Radiohead decided to use a "paperless ticketing" policy for their shows at Manchester Arena on 6 October and London's O2 Arena on 8-9 October.
Tickets for the gigs went on sale via Ticketmaster in March, and can only be collected at the venue on the day of the show by the person who bought them. The credit or debit card used to buy them must be presented on the day, as well as additional ID.
However, since shelling out for tickets, many Radiohead fans have found they are unable to go because of unexpected work or other commitments, and are unable to sell the tickets back to Ticketmaster, or give them to friends or family members. Others have had tickets bought for them by well-meaning parents and are unable to collect them because they are not in their name.